This week we had the privilege of learning from a former senior manager at the Walt Disney Company and current Adjunct Professor at the William and Mary Mason School of Business, Mr. Chris Caracci (he is also one of our awesome board members!). He hosted us at the business school, and we learned about the Disney approach to customer service. We will now look for opportunities to transfer this information into our processes to continue to raise our level of service! We would like to thank Chris for a fantastic class! And we would also like to thank the board members and volunteers who took the time to attend as well!
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